Thank you for shopping with us! We strive to ensure that you’re completely satisfied with your purchase. However, if you are not happy with your order, please review our return and refund policy below.
Returns
Eligibility: To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as when you received it. Certain products may be excluded from returns for hygiene or safety reasons (e.g., underwear, cosmetics, or perishable goods).
Return Window: You have 30 days from the date of delivery to initiate a return.
How to Return: To start a return, please contact our customer service team at [email protected]. You will be given a return authorization (RA) number and instructions on how to return the item.
Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
Refund Process: Once we receive the returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method within 7-10 business days.
Refunds
Eligibility for Refund: You are eligible for a refund if your item is defective, damaged, or if we shipped an incorrect product. In such cases, we will cover return shipping costs.
Refund Timing: If your return is accepted, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment.
Partial Refunds: In some cases, partial refunds may be granted if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Exchanges
Exchanges: We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original product and place a new order.
Non-Returnable Items
Certain items cannot be returned or refunded, including:
Sale items or clearance products
Damaged or Defective Items
If you received an item that is damaged or defective, please contact us within 7 days of receiving your order. We will offer a replacement or full refund.
How to Contact Us
If you have any questions about returns or refunds, please contact our customer service team at:
Email: [email protected]
